Terms of Service for Nester
1. Agreement to Terms
These Terms of Service ("Terms") govern your use of our website located at www.nesterstore.com and the services, features, and content we offer. These Terms are a legally binding contract between you and our parent company, Flem Consumers Private Limited. By accessing or using our Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the Site.
2. Eligibility
You must be at least 18 years of age to use our Site and purchase our products. By using the Site, you represent and warrant that you are of legal age to form a binding contract with us.
3. User Accounts
To access certain features of the Site, you may be required to create an account. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
4. Products, Content, and Specifications
All features, content, specifications, products, and prices of products and services described on the Site are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of our products, but cannot guarantee 100% accuracy for all content. The inclusion of any products or services on the Site at a particular time does not imply or warrant that these products or services will be available at any time.
5. Orders and Payment
By placing an order, you represent that the products ordered will be used only in a lawful manner. We reserve the right, without prior notice, to limit the order quantity on any product and/or to refuse service to any customer. We may also refuse or cancel an order at our discretion due to stock issues, pricing errors, or suspected fraud, in which case any payment made will be refunded. Payment for all orders must be made by credit card, debit card, or other payment methods available on the Site at the time of purchase.
6. Pre-Booking Policy
Nester may offer certain new launch products for pre-booking on the Site. To reserve a product, you are required to pay a fee equivalent to 5% of the total product price ("Pre-Booking Fee"). The remaining balance must be paid in full before the product is scheduled for shipment. The Pre-Booking Fee is refundable if you cancel your pre-booking at any time before making the balance payment to confirm the final dispatch.
7. Shipping Policy
Orders are processed and shipped from our warehouse in Gurugram, Haryana. Our detailed shipping policy, including timelines and charges, is available in the Shipping Policy section.
8. Returns, Refunds, and Warranty
- Returns & Refunds: Our products are eligible for return within 7 days of delivery only in the case of a manufacturing defect, damage during transit, or if an incorrect product was delivered. The product must be in an unused condition with its original packaging. To initiate a return, please contact our customer service at care @nesterstore.com.
- Warranty: All Nester products come with an exclusive 3-year limited warranty from the date of purchase, covering manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear. A valid proof of purchase is required for all warranty claims.
9. Intellectual Property
The Site and its entire contents, features, and functionality are owned by Flem Consumers Private Limited and are protected by Indian and international copyright, trademark, and other intellectual property laws. The Nester name and logo are trademarks of Flem Consumers Private Limited. Any unauthorized use is strictly prohibited.
10. Limitation of Liability
To the fullest extent permitted by law, in no event will Flem Consumers Private Limited be liable for damages of any kind arising out of or in connection with your use, or inability to use, the Site or our products. Our maximum liability is limited to the value of the product purchased.
11. Governing Law and Jurisdiction
All matters relating to the Site and these Terms shall be governed by and construed in accordance with the laws of India. Any legal suit, action, or proceeding shall be instituted exclusively in the courts of Gurugram, Haryana.
12. Changes to Terms of Service
We reserve the right to revise and update these Terms from time to time in our sole discretion. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes.
13. Contact Information
For any questions about these Terms of Service, please contact us at:
Flem Consumers Private Limited
Email: support@nesterstore.com