Returns & Refund Policy

Our Commitment to You

At Nester, we are committed to providing you with products of superior quality, durability, and design. Your satisfaction is our priority, and this policy outlines the process for returns, replacements, and refunds.

7/10/15-Day Return & Replacement Policy

We offer a 7/10/15-day window for you to request a replacement or return for a product, starting from the date of its delivery. A return or replacement is only eligible under the following conditions:

  • Manufacturing Defect: The product you received has a functional manufacturing defect.
  • Damaged in Transit: The product arrived with physical damage.
  • Incorrect Product: The product delivered is different from the one you ordered.

Returns will not be accepted for "change of mind" or if the product shows signs of use.

Conditions for a Valid Return

To ensure a successful return process, please make sure that:

  • The return request is initiated within 7 days of delivery.
  • The product is returned in its original packaging, including the box, user manual, and all included accessories.
  • The product is in an unused and uninstalled condition.
  • The product has no scratches, dents, or damage caused by the customer's handling.
  • The product's original serial number is intact and has not been tampered with.

How to Initiate a Return

  1. Contact Us: Email our customer care team at support@nesterstore.com within 7 days of receiving the product. Include your Order ID, a detailed description of the issue, and clear photos or a video of the defect or damage.
  2. Verification: Our support team will review your request and may contact you for additional information.
  3. Schedule Pickup: Once your return request is approved, we will arrange for a reverse pickup from your address. For defective or wrong items, we will cover the return shipping cost.
  4. Inspection & Resolution: After the product arrives at our warehouse, it will undergo a quality inspection.
    • Replacement: If the return is validated, a brand-new replacement unit will be dispatched to you at no additional cost.
    • Refund: A full refund will be processed only if a replacement for the same product is unavailable. The refund will be credited to your original mode of payment within 7-10 business days after the returned product has been received and inspected. Original shipping charges, if any, may not be refundable unless we made an error. For a cancelled pre-booking, the refund is of the booking amount only. The pre-booking fee is fully refundable until you confirm the final order for dispatch.

Order Cancellation Policy

You may cancel your order for a full refund at any time before it has been dispatched from our warehouse. Once an order has been shipped, it cannot be cancelled.