Frequently Asked Questions
Find answers to commonly asked questions about our products and services. If you need additional help, please contact our support team.
Usage & Troubleshooting
Ensure the appliance is connected to a 16A compatible socket with wiring thickness of 1.5 mm or above. If the issue persists, contact the support team.
No. These droplets / marks are due to steam function testing done during quality checks. It’s completely normal, you can easily wipe it off.
You can see the steam coming out from the vent on the left side of the interior. At higher temperatures, steam may not be visible but is still present.
Maximum steam: Air Fry and Tandoor mode
Other modes provide balanced steam
Body: SS430 stainless steel
Heating rods: SS304 stainless steel
Racks: SS430 stainless steel
Use the same mode and temperature as your recipe. Preheat for 5–10 minutes.
Yes, during first use or certain cooking processes. If continuous, contact support.
Yes. The appliance pauses heating automatically when opened.
No. Cooking resumes with the same settings once the door is closed.
Visit the warranty registration page or send “Register Warranty” on WhatsApp and fill the form.
Additional Usage Questions
Results may vary due to quantity, placement, and settings. Adjust accordingly.
1. Select Reheat mode
2. Set temperature between 200°C–230°C
3. Set timer for 5–10 minutes
You can use metal, oven-safe glass, and ceramic utensils. Avoid plastic utensils as they may melt at high temperatures.
After every usage, wipe it with a wet damp cloth. Once in a while, spray some mild detergent over the wet cloth and wipe the inside of the air fryer 2-3 times with it then again wipe it with wet microfiber cloth to remove the detergent residue.
Steam can also be used to clean the product just set the air fryer to Air Fry/Tandoor Mode, Set the temperature in between 100-120 degrees and timer for 20 minutes keeping the steam on and then wipe it again once it cools down.